Retail to call centres to Retail :: Times are reversing !

.....yes , Media reports suggest that the great Indian call centre job rush is waning off quite fast , stress plus wrong kind of addictions plus the abnormal working hours are leading to a high " give me some other " job feeling among the callcentre employees , if true , this would mark an end of a potential cycle for retail as when the Call centres came in Retail lost hordes of people , with organised retail likely to grow and the need for good quality people being felt by them its time for retailers to cash in the reversal of flow , which is happening at high tenured employees .

What can retailers do to encash in on this reverse flow ::

Attack the call centres at their hearts , just as the way they had done with retail , when they set up shop .

Based on the level of experience off the candidate offer a decent posting .

sell them to a chance to experience first hand customer interaction which is a must in retail which backend jobs dont give at all .

The chance to enjoy life as normal human beings as they dont have to work in nite shifts

Good Growth path .

All this is fine however retailers would falter in matching salary offered by Call centres , however since times are changing there could be catches at Bargain prices , if retailers make the right moves !